Refund & Return Policy

We appreciate your business and understand that shopping online can make product selection more difficult. This is why we provide a clear, transparent return and refund policy.

Eligibility for Returns

You may return most items purchased from our website within seven (7) calendar days of receiving the item(s).

Exceptions: The following items cannot be returned:
Customized products: Personalized or bespoke items are exempt due to their unique nature.
Sale items: Items purchased on sale or with a discount are final and cannot be returned.

Return Conditions

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in the original packaging. Please retain any and all included accessories and documentation.

Shipping Costs for Returns

Unless the product is defective or the return is a direct result of our error, the customer will be responsible for all return shipping costs. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.

Refund Process

Once we receive and inspect your return, we will send an email notifying you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your card issuer's policies.

Defective or Damaged Products

If you receive a product that is defective or damaged, please contact our customer support team immediately at Shop@diluxehair.com to arrange a return or exchange. In such instances, we will cover all reasonable and customary ground shipping fees.

By making a purchase on our website, you agree to our return and refund policy. We reserve the right to modify this policy at any time, so please review it frequently.

For further questions or clarifications, please contact our customer support team.

Thank you for your understanding and for shopping with us. We value your business and are committed to making your shopping experience a positive one.