Work with No.1 Raw Hair Wholesaler RAW HAIR

No tariffs will be required for USA clients until new policy from the President.

Inquiry via WhatsApp：+86 13318856127

Helping 5000+Stylist Running hair business more efficiently

Strive To Be Most Trusted Hair Business Partner for Our Customers!

Focus on client's needs; Enjoy hair business; Professional warmth service; Quality hair; Collaborative win-win.

Customer Service Values

Customers are our business partners. Towards customers, we must be professional, responsible, and warm.

Business Service Values

There are lots of products, yet for customers, there isn't necessarily a "best" product; rather, there is only the product that is most suitable.

Why Chose DiLuxe Hair Team

Welcome to DiLuxe Hair, your ultimate partner in Hair Business! Here to guide you through our unique offerings.

At DiLuxe Hair, we understand the transformative power of a perfect hairstyle. We focus on sourcing the finest raw and virgin human hair, ensuring each product not only meets but exceeds your expectations. Our commitment to quality is unwavering, as we blend expertise with the latest in hair technology.

Our team, seasoned with years of experience, is passionate about empowering you. We serve a vibrant community of stylists and influencers, just like you, who demand not just products but business solutions. With us, you're not just buying hair; you're investing in a partnership that values your growth and satisfaction for your business

We listen, we care, and we deliver — not just products, but promises. At DiLuxe Hair, we strive to be the most trusted name in the hair industry, focusing on your needs, celebrating the joy of beauty, and ensuring every interaction is filled with professional warmth.

Choose us, because with DiLuxe Hair, it's not just about hair — it's about you thriving in your hair business.

WhatsApp: +8613318856127

inquiry@diluxehair.com

Room 10042&10049 10th Floor
No.222 Guangyuan West Road
Guangzhou China

At DILUXE HAIR, we strive to provide our customers with the highest quality wigs and exceptional customer service. If you are not completely satisfied with your purchase, we are here to assist you with our return and exchange policy.

Returns

Eligibility

To be eligible for a return, the hair must be in its original, unused condition with all tags attached and in its original packaging. Hair that have been worn, styled, altered, or damaged are not eligible for return.

Return Period

You have 7 days from the date of delivery to initiate a return.

Process

To start a return, please contact our customer service team. They will provide you with a return authorization number and instructions on how to return your item.

Refund

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-7 business days.

Return Shipping Costs

If the return is due to personal reasons (e.g., changing your mind, ordering the wrong item), the customer is responsible for the return shipping costs. Additionally, the original shipping fee will not be refunded.

Exchange

Eligibility

If you wish to exchange your hair for a different color, style, or size, the original item must be in its original, unused condition with all tags attached and in its original packaging.

Exchange Period

You have 7 days from the date of delivery to request an exchange.

Process

Please contact our customer service team to initiate an exchange. They will guide you through the process and help you choose a new product.

Return Shipping Costs

You will be responsible for the shipping costs associated with returning the original item. Additionally, the original shipping fee will not be refunded.

We will cover the shipping costs for the exchanged item if it’s our fault

Final Sale Items

At DiLuxe Hair, customer satisfaction is our priority. Due to the nature of our products, we do not offer refunds or exchanges for the following:

• Altered or used items.

• Products that exceed 7 days from the delivery date.

• Customized or promotional items.

• Items that have been washed, combed, styled, or otherwise tampered with.

These are Final Sales.

Missing Packages and Clearance Delays

If you select the “No Signature Required” option for your package, we are not responsible for lost, stolen, or damaged items once the package is marked as delivered by the carrier. If you do not receive your package after it has been marked as delivered, please file a claim directly with the carrier. It’s recommended to keep packages signature required.

We are not liable for shipping delays due to customs processing, clearance issues, or other unforeseen circumstances. Please note that delivery times may vary depending on the destination and customs procedures. We prioritize and choose the fastest available shipping method for all of our packages.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our return and exchange policy, please feel free to reach out to us at inquiry@diluxehair.com. We are here to help!