Terms and Conditions

These Terms and Conditions dictate the rights, obligations, and responsibilities that you, our cherished user, have when you use the DiLuxe Hair website, an online e-commerce platform offering a plethora of premium quality hair products and services. We, DiLuxe Hair Company are fervently committed to serving our clients and this dedication extends to being open and transparent about how we interact with you.

1. Acceptance of Terms

By accessing our website and using our services, you are forming a legally binding contract with us based on these Terms. It is imperative that you carefully read and comprehend these provisions before proceeding to use our services. If you cannot resonate with any part of these Terms, we respectfully advise that you refrain from using our services.

2. User Eligibility

Our services are available to anyone aged 18 years or above. If you are under 18, you may use our services only under the supervision of a parent or guardian.

3. Products and Services

DiLuxe Hair is a passionate provider of a variety of hair products including but not limited to wigs, weft, closure, frontal, etc., targeted primarily at the African American women. We take immense pride in the quality of our products, ensuring each piece is made from 100% virgin human hair or 100% raw human hair.

4. Pricing and Payment

All product prices are as stated on our website, except in instances of obvious error. We accept a variety of payment methods, listed on our website. The processing of payments will be subject to the terms, conditions and privacy policies of the respective payment processors in addition to our Terms.

5. Delivery and Shipping

We strive to deliver orders as swiftly as possible. Nevertheless, delivery times vary depending on your location, the time of your order, and stock availability. All delivery times mentioned on our site are estimates and we cannot be held liable for any delays.

6. Returns and Refunds

At DiLuxe Hair, we understand that our products are deeply personal. We do our utmost to ensure customer satisfaction and offer a return and refund policy, available for review on our website. Please read it carefully to understand your rights and obligations regarding returns and refunds.

7. User Accounts and Security

To access certain features on our site, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account. We are committed to handling your personal information with high standards of information security.

8. Intellectual Property

All content present on the DiLuxe Hair website, including designs, text, graphics, pictures, video, information, applications, software, music, sound and other files, is the property of DiLuxe Hair or its licensors with all rights reserved.

9. User Conduct

Users are prohibited from using the website in ways that: (i) violate any local, state, national, foreign law or regulation; (ii) infringe the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right.

10. Limitation of Liability

DiLuxe Hair, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data.