1. Return Eligibility

We accept return requests within 7 days of delivery for eligible, non-customized products.

To qualify for a return, items must be unused, unwashed, unaltered, and in their original condition and packaging. All returns require prior approval from our customer service team.

2. Non-Returnable Items

For change-of-mind returns, the following items are not eligible:

• Customized or personalized products.
• Hair that has been installed, washed, colored, bleached, cut, or otherwise altered.
• Products damaged due to improper use or care.

3. Quality Issues

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery whenever possible, with your order number and clear photos or videos.

We will review the issue and offer an appropriate solution, which may include a replacement, exchange, partial refund, or full refund.

4. Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs.

If the return results from our error or a confirmed product defect, we will cover reasonable, approved return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

6. Contact Us

For return or exchange requests, please contact:

Email: inquiry@diluxehair.com

Important: This policy describes our voluntary return conditions for business purchases. Nothing in this policy limits any mandatory consumer rights or legal remedies for faulty or misdescribed goods under applicable law.