Below are some common questions our customers frequently ask, which we have categorized for convenience.
If you have any other questions, please WhatsApp Us.
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- Wholesale & Ordering
- Hair Quality & Materials
- Products, Lace & Wigs
- Shipping & Payment
- Hair Care & After-Sales
Wholesale & Ordering
Do you offer wholesale pricing? What is your MOQ?
Yes. DiLuxe Hair is a wholesale hair supplier for hairstylists, wig makers, salons, hair stores, and other hair businesses. Our MOQ starts from just 1 piece, making it easy to test our quality before placing a larger order.
Are your products in stock? How long is the processing time?
Around 90% of our regular product range is kept in stock. In-stock orders can usually be prepared quickly, while custom colors, wigs, packaging, and other customized products require additional production time. Your sales consultant can confirm the estimated processing time before you order.
Hair Quality & Materials
What is the difference between Raw Hair and Virgin Hair?
Raw Hair and Virgin Hair are different product quality categories. Raw Hair is selected for customers who prioritize stronger long-term performance, bleaching capability, and durability, while Virgin Hair offers reliable quality at a more accessible price point. The best option depends on your customers, budget, coloring needs, and business model.
What is Thicker Drawn Hair?
Thicker Drawn Hair has fuller ends than Regular quality while still keeping a natural-looking graduation from shorter to longer strands. It offers a good balance of fullness, appearance, and price.
What is the difference between Thicker Drawn, Super Thicker Drawn and Double Drawn Hair?
Thicker Drawn, Super Thicker Drawn, and Double Drawn describe the fullness of the hair, not the hair quality. Thicker Drawn has fuller ends than Regular quality. Super Thicker Drawn offers a higher level of fullness between Thicker Drawn and Double Drawn. Double Drawn is our fullest option, with a higher proportion of similar-length strands throughout the bundle.
Which hair can be bleached to #613?
Some of our Raw Hair collections are suitable for professional bleaching to very light blonde shades, including #613. Bleaching performance varies by product line, so we recommend confirming the exact hair quality with our sales team before coloring, especially for larger orders.
Which hair can be bleached to #27?
Several of our Raw and Virgin Hair collections can be professionally lightened to #27. The final result depends on the hair quality, developer, processing time, and coloring technique. Please contact our sales team to confirm the recommended product before bleaching.
Are your hair textures natural or steam-created?
Our available textures are steam-created. This allows us to offer consistent patterns and a wider selection of textures while maintaining the quality of the human hair.
Why can longer hair bundles look thinner at the ends?
Longer hair naturally contains fewer full-length strands, so some tapering toward the ends is normal, especially in longer lengths. The overall fullness also depends on whether you choose Regular, Thicker Drawn, Super Thicker Drawn, or Double Drawn.
Products, Lace & Wigs
What hair textures do you offer?
Our main textures include Straight, Body Wave, Deep Wave, Burmese Curly, Italian Wave, Italian Curly, Bali Curly, and Jerry Curly. Available textures may vary by hair quality and product line.
What HD lace closures and frontals do you offer?
We offer HD lace closures and frontals in different hair quality and fullness options to match different product lines and budgets. Available options vary by hair quality, texture, length, and specification.
What closure and frontal sizes are available?
Our commonly stocked closure sizes include 2×6, 4×4, 5×5, and 6×6, while frontal options include 13×4 and 13×6. Availability may vary depending on hair quality, texture, length, and product line.
Do you offer wigs?
Yes. We offer multiple human hair wig options, including Raw Wigs, Virgin Wigs, HD Lace Wigs, Highlight Wigs, 613 Wigs, Bob Wigs, Double Drawn Wigs, Full Lace Wigs, and other selected styles.
What is the difference between a Custom Wig and a Factory Wig?
A Factory Wig is produced according to our regular factory specifications and is suitable for customers who want standardized, ready-to-order options. A Custom Wig is made according to specific requirements such as hair quality, length, texture, color, lace size, density, cap size, and other details.
How is your Custom Wig made, and how many bundles do I need for a wig?
Our Custom Wigs are made according to the customer’s selected hair quality, length, texture, lace, density, and other specifications. The amount of hair required depends on the desired length and fullness, so please contact our sales team for the recommended bundle quantity for your wig specification.
How do I choose the right wig cap size?
Choose your wig cap size based on your head measurements rather than guessing from a standard size. If you are ordering a Custom Wig, send your measurements or required cap size to your sales consultant before production.
Can you customize hair colors in small quantities?
Yes. Selected products support small-quantity color customization, including solid colors, highlights, balayage-inspired colors, and other custom color requests. Please send us a reference photo or color requirement for confirmation.
Shipping & Payment
Do you ship worldwide, and how long does international shipping take?
Yes. We ship to customers in many countries worldwide. FedEx international delivery is generally around 3–5 business days after shipment. Actual delivery time may vary depending on destination, customs clearance, holidays, and carrier conditions.
What payment methods do you accept?
We offer multiple payment options for international wholesale customers. Available methods may vary by country and order, so please contact your sales consultant for the payment options available to you.
Will I need to pay customs duties or import taxes?
Customs duties and import taxes depend on the destination country's regulations and are generally the importer's responsibility. If you have special shipping requirements, please discuss them with your sales consultant before ordering.
Hair Care & After-Sales
How should I wash and care for human hair and wigs?
Use a suitable shampoo and enough conditioner to keep the hair moisturized. Detangle gently from the ends upward, avoid aggressive rubbing, and minimize excessive heat or chemical processing. Curly, colored, and bleached hair requires more frequent conditioning and moisture care.
What should I do if I have a problem with my order?
Contact your DiLuxe Hair sales consultant as soon as possible. Please provide your order information together with clear photos and videos showing the issue. Our team will review the product condition and order details and work with you on the appropriate solution.