Helping 5000+Stylist Running hair business more efficiently
Hello beautiful ladies!
We understand that your privacy is not just another policy; it's a tapestry of trust, respect, and confidence. It's about protecting what's deeply personal to you. At DiLuxe Hair, your privacy is as important to us as the premium 100% virgin and raw human hair products we provide.
Your trust matters, your respect is earned, and your privacy is always cherished here. This privacy policy has been prepared to make you understand what data we collect, how we use it, and what rights you have regarding your information.
We believe in keeping it real, just like our authentic hair products. The information we collect is solely for providing a more personalized, seamless shopping experience, tailored to meet your unique beauty needs.
When you make a purchase or sign up on our website, you might provide us with personal data like your name, email, address, and phone number. Additionally, we collect data regarding your interaction with our website and the choices you make - because we care about what matters to you.
Your data helps us be there for you, every step of your hair journey, just like a trusted friend. It allows us to process your orders, manage your account, improve your website experience, and customize our communications to your preferences and interests.
We use your email address to send updates about your orders and occasional newsletters. Your information will never be sold, exchanged, or disclosed to any third parties for marketing purposes without your permission.
Just as a precious diamond is safeguarded, so too is your personal information. We utilize suitable security measures to protect the information you entrust us with, including secure servers, firewalls, and encryption of financial data.
Like how cookies add flavor to your tea, our website cookies add value to your shopping experience. They help us remember you, enhance your experience, and tailor the content you see based on your preferences.
You're not just a customer; you're a part of our family, and family has a say in matters that concern them. You have the right to access, update, or delete your personal information. You also have the right to object to us processing your personal data and to withdraw your consent at any time.
Our journey together is about growth and evolution. As we grow, we might update our privacy policy. Any changes will be communicated via email or on our website.
Should you have any questions or concerns regarding this policy or our privacy practices, please reach out to us at inquiry@diluxehair.com. You're not just another email in our inbox; you matter to us, and we're here to help.
Thank you for trusting us with your personal data, and more importantly, your hair journey. Here's to many more days of feeling confident, beautiful, and truly you!
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At DILUXE HAIR, we strive to provide our customers with the highest quality wigs and exceptional customer service. If you are not completely satisfied with your purchase, we are here to assist you with our return and exchange policy.
To be eligible for a return, the hair must be in its original, unused condition with all tags attached and in its original packaging. Hair that have been worn, styled, altered, or damaged are not eligible for return.
You have 7 days from the date of delivery to initiate a return.
To start a return, please contact our customer service team. They will provide you with a return authorization number and instructions on how to return your item.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-7 business days.
If the return is due to personal reasons (e.g., changing your mind, ordering the wrong item), the customer is responsible for the return shipping costs. Additionally, the original shipping fee will not be refunded.
If you wish to exchange your hair for a different color, style, or size, the original item must be in its original, unused condition with all tags attached and in its original packaging.
You have 7 days from the date of delivery to request an exchange.
Please contact our customer service team to initiate an exchange. They will guide you through the process and help you choose a new product.
You will be responsible for the shipping costs associated with returning the original item. Additionally, the original shipping fee will not be refunded.
We will cover the shipping costs for the exchanged item if it’s our fault
At DiLuxe Hair, customer satisfaction is our priority. Due to the nature of our products, we do not offer refunds or exchanges for the following:
• Altered or used items.
• Products that exceed 7 days from the delivery date.
• Customized or promotional items.
• Items that have been washed, combed, styled, or otherwise tampered with.
These are Final Sales.
Missing Packages and Clearance Delays
If you select the “No Signature Required” option for your package, we are not responsible for lost, stolen, or damaged items once the package is marked as delivered by the carrier. If you do not receive your package after it has been marked as delivered, please file a claim directly with the carrier. It’s recommended to keep packages signature required.
We are not liable for shipping delays due to customs processing, clearance issues, or other unforeseen circumstances. Please note that delivery times may vary depending on the destination and customs procedures. We prioritize and choose the fastest available shipping method for all of our packages.
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.
If you have any questions about our return and exchange policy, please feel free to reach out to us at inquiry@diluxehair.com. We are here to help!