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At DILUXE HAIR, we strive to provide our customers with the highest quality wigs and exceptional customer service. If you are not completely satisfied with your purchase, we are here to assist you with our return and exchange policy.
To be eligible for a return, the hair must be in its original, unused condition with all tags attached and in its original packaging. Hair that have been worn, styled, altered, or damaged are not eligible for return.
You have 7 days from the date of delivery to initiate a return.
To start a return, please contact our customer service team. They will provide you with a return authorization number and instructions on how to return your item.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-7 business days.
If the return is due to personal reasons (e.g., changing your mind, ordering the wrong item), the customer is responsible for the return shipping costs. Additionally, the original shipping fee will not be refunded.
If you wish to exchange your hair for a different color, style, or size, the original item must be in its original, unused condition with all tags attached and in its original packaging.
You have 7 days from the date of delivery to request an exchange.
Please contact our customer service team to initiate an exchange. They will guide you through the process and help you choose a new product.
You will be responsible for the shipping costs associated with returning the original item. Additionally, the original shipping fee will not be refunded.
We will cover the shipping costs for the exchanged item if it’s our fault
At DiLuxe Hair, customer satisfaction is our priority. Due to the nature of our products, we do not offer refunds or exchanges for the following:
• Altered or used items.
• Products that exceed 7 days from the delivery date.
• Customized or promotional items.
• Items that have been washed, combed, styled, or otherwise tampered with.
These are Final Sales.
Missing Packages and Clearance Delays
If you select the “No Signature Required” option for your package, we are not responsible for lost, stolen, or damaged items once the package is marked as delivered by the carrier. If you do not receive your package after it has been marked as delivered, please file a claim directly with the carrier. It’s recommended to keep packages signature required.
We are not liable for shipping delays due to customs processing, clearance issues, or other unforeseen circumstances. Please note that delivery times may vary depending on the destination and customs procedures. We prioritize and choose the fastest available shipping method for all of our packages.
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.
If you have any questions about our return and exchange policy, please feel free to reach out to us at inquiry@diluxehair.com. We are here to help!
